Terms & Conditions
Please read these terms carefully before using our services
Last Updated: January 19, 2026
Table of Contents
- About Us
- Who Can Use Our Services
- How to Register and Create an Account
- Placing Orders
- Prices and Payment
- Delivery
- Returns and Refunds
- Product Information
- Food Safety and Quality
- Minimum Order Requirements
- Intellectual Property
- Privacy and Data Protection
- Limitation of Liability
- Force Majeure
- Termination
- Changes to Terms
- Governing Law
- Contact Us
About Us
Company Name: MasterBusiness
Address: All. de la Recherche 10, 1070 Anderlecht, Belgium
Phone: +32 2 527 12 57
Email: info@masterbusiness.eu
Website: www.masterbusiness.eu
We are a food distribution company specializing in exotic and African food products. We sell to businesses like shops, supermarkets, and wholesalers.
Who Can Use Our Services
Our services are for businesses only (B2B - Business to Business). This means:
- You must be a registered business to order from us
- You must be at least 18 years old
- You must have the authority to make purchases for your business
- You must provide accurate business information when registering
How to Register and Create an Account
To place orders, you need to create an account on our website:
Registration Steps
▼
- Fill out the registration form with your business details
- Provide your VAT number and business registration documents
- Keep your login details safe and confidential
- You are responsible for all activities under your account
- Tell us immediately if someone uses your account without permission
Placing Orders
How to Order
▼
- Browse our catalogue on the website or mobile app
- Add products to your shopping cart
- Review your order and confirm
- We will send you an order confirmation by email
Important Order Notes
▼
- An order confirmation does not mean we have accepted your order yet
- We reserve the right to refuse or cancel any order
- We may cancel orders if products are out of stock
- We may cancel orders if pricing errors occur
- We may cancel orders if we suspect fraud
Prices and Payment
Pricing Information
▼
- All prices are shown in Euros (€)
- Prices exclude VAT unless stated otherwise
- We can change prices at any time, but confirmed orders keep the agreed price
- Delivery charges are added at checkout
Payment Terms
▼
- Payment terms will be agreed upon account setup
- We accept bank transfers, credit cards, and other agreed payment methods
- You must pay invoices by the due date
- Late payments may result in interest charges
- We may suspend your account if payments are overdue
Delivery
Our Delivery Service
▼
- We deliver to Belgium and other agreed locations
- Delivery times are estimates and not guaranteed
- We will inform you of expected delivery dates
- You must ensure someone is available to receive the delivery
Your Delivery Responsibilities
▼
- Provide a correct and complete delivery address
- Inspect products upon delivery
- Report any damaged or missing items within 24 hours
- Sign delivery documents to confirm receipt
Risk and Title
▼
- Products remain our property until you pay in full
- Risk passes to you when products are delivered
Returns and Refunds
When You Can Return Products
▼
- Products are damaged or defective
- We delivered the wrong products
- Products do not match the description
- Products are past their expiration date upon delivery
When You Cannot Return Products
▼
- You simply changed your mind
- Products are perishable and have been opened
- Products were made to your special requirements
How to Return Products
▼
- Contact us within 48 hours of receiving the products
- Provide photos of damaged or incorrect items
- We will arrange collection or provide return instructions
- Keep products in their original packaging if possible
Refund Process
▼
- We will refund or replace faulty products
- Refunds will be processed within 14 days of receiving the return
- Refunds will be made to your original payment method
Product Information
What We Promise
▼
- We try to show accurate product descriptions and images
- Product images are for illustration purposes
- Actual products may vary slightly from images
- We do not guarantee that products are suitable for your specific needs
Your Responsibility
▼
- Check product specifications before ordering
- Verify that products meet your requirements
- Read ingredient lists and allergen information
Food Safety and Quality
Our Standards
▼
- We follow Belgian and EU food safety regulations
- Products are stored at correct temperatures
- We maintain proper hygiene standards
- We regularly inspect our facilities
Your Responsibilities
▼
- Store products at correct temperatures
- Follow storage instructions on product labels
- Check expiration dates before use
- Follow food safety practices
Minimum Order Requirements
- We may have minimum order values
- Minimum orders may vary by delivery location
- We will inform you of any minimum order requirements
- Small order surcharges may apply
Intellectual Property
What Belongs to Us
▼
- Our website content, design, and layout
- Our company name, logos, and branding
- Product descriptions and images
- Catalogues and marketing materials
What You Cannot Do
▼
- Copy or reproduce our website content
- Use our logos or branding without permission
- Resell or redistribute our catalogues
- Claim our content as your own
Privacy and Data Protection
- We collect and process your personal data according to GDPR
- Read our Privacy Policy for full details
- We protect your data with appropriate security measures
- We do not sell your data to third parties
Limitation of Liability
What We Are NOT Responsible For
▼
- Indirect or consequential losses
- Loss of profits or business opportunities
- Delays caused by circumstances beyond our control
- Product quality issues caused by improper storage on your end
Maximum Liability
▼
- Our total liability is limited to the value of your order
- This does not affect your legal rights under Belgian law
Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including:
- Natural disasters
- Strikes or labor disputes
- Government actions or regulations
- Transportation failures
- Supplier issues
- Pandemics or health emergencies
Termination
When We May Suspend or Close Your Account
▼
- You breach these Terms and Conditions
- You provide false information
- You fail to pay invoices
- You engage in fraudulent activity
- You misuse our services
How You Can Close Your Account
▼
- Contact us in writing
- You must settle all outstanding invoices first
Changes to Terms
- We may update these Terms and Conditions at any time
- We will notify you of major changes
- Continued use of our services means you accept the new terms
- Check this page regularly for updates
Governing Law
These Terms and Conditions are governed by Belgian law. Any disputes will be resolved in Belgian courts.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
Email: info@masterbusiness.eu
Phone: +32 2 527 12 57
Address: All. de la Recherche 10, 1070 Anderlecht, Belgium
Business Hours: Monday to Friday, 8:00 AM - 5:00 PM
✓ Your Agreement
By using our website and services, you confirm that you have read, understood, and agree to these Terms and Conditions.
MasterBusiness | Allée de la Recherche 10 | 1070 Anderlecht, Belgium
Terms & Conditions
Please read these terms carefully before using our services
Last Updated: January 19, 2026
Table of Contents
- About Us
- Who Can Use Our Services
- How to Register and Create an Account
- Placing Orders
- Prices and Payment
- Delivery
- Returns and Refunds
- Product Information
- Food Safety and Quality
- Minimum Order Requirements
- Intellectual Property
- Privacy and Data Protection
- Limitation of Liability
- Force Majeure
- Termination
- Changes to Terms
- Governing Law
- Contact Us
About Us
Company Name: MasterBusiness
Address: All. de la Recherche 10, 1070 Anderlecht, Belgium
Phone: +32 2 527 12 57
Email: info@masterbusiness.eu
Website: www.masterbusiness.eu
We are a food distribution company specializing in exotic and African food products. We sell to businesses like shops, supermarkets, and wholesalers.
Who Can Use Our Services
Our services are for businesses only (B2B - Business to Business). This means:
- You must be a registered business to order from us
- You must be at least 18 years old
- You must have the authority to make purchases for your business
- You must provide accurate business information when registering
How to Register and Create an Account
To place orders, you need to create an account on our website:
Registration Steps
▼
- Fill out the registration form with your business details
- Provide your VAT number and business registration documents
- Keep your login details safe and confidential
- You are responsible for all activities under your account
- Tell us immediately if someone uses your account without permission
Placing Orders
How to Order
▼
- Browse our catalogue on the website or mobile app
- Add products to your shopping cart
- Review your order and confirm
- We will send you an order confirmation by email
Important Order Notes
▼
- An order confirmation does not mean we have accepted your order yet
- We reserve the right to refuse or cancel any order
- We may cancel orders if products are out of stock
- We may cancel orders if pricing errors occur
- We may cancel orders if we suspect fraud
Prices and Payment
Pricing Information
▼
- All prices are shown in Euros (€)
- Prices exclude VAT unless stated otherwise
- We can change prices at any time, but confirmed orders keep the agreed price
- Delivery charges are added at checkout
Payment Terms
▼
- Payment terms will be agreed upon account setup
- We accept bank transfers, credit cards, and other agreed payment methods
- You must pay invoices by the due date
- Late payments may result in interest charges
- We may suspend your account if payments are overdue
Delivery
Our Delivery Service
▼
- We deliver to Belgium and other agreed locations
- Delivery times are estimates and not guaranteed
- We will inform you of expected delivery dates
- You must ensure someone is available to receive the delivery
Your Delivery Responsibilities
▼
- Provide a correct and complete delivery address
- Inspect products upon delivery
- Report any damaged or missing items within 24 hours
- Sign delivery documents to confirm receipt
Risk and Title
▼
- Products remain our property until you pay in full
- Risk passes to you when products are delivered
Returns and Refunds
When You Can Return Products
▼
- Products are damaged or defective
- We delivered the wrong products
- Products do not match the description
- Products are past their expiration date upon delivery
When You Cannot Return Products
▼
- You simply changed your mind
- Products are perishable and have been opened
- Products were made to your special requirements
How to Return Products
▼
- Contact us within 48 hours of receiving the products
- Provide photos of damaged or incorrect items
- We will arrange collection or provide return instructions
- Keep products in their original packaging if possible
Refund Process
▼
- We will refund or replace faulty products
- Refunds will be processed within 14 days of receiving the return
- Refunds will be made to your original payment method
Product Information
What We Promise
▼
- We try to show accurate product descriptions and images
- Product images are for illustration purposes
- Actual products may vary slightly from images
- We do not guarantee that products are suitable for your specific needs
Your Responsibility
▼
- Check product specifications before ordering
- Verify that products meet your requirements
- Read ingredient lists and allergen information
Food Safety and Quality
Our Standards
▼
- We follow Belgian and EU food safety regulations
- Products are stored at correct temperatures
- We maintain proper hygiene standards
- We regularly inspect our facilities
Your Responsibilities
▼
- Store products at correct temperatures
- Follow storage instructions on product labels
- Check expiration dates before use
- Follow food safety practices
Minimum Order Requirements
- We may have minimum order values
- Minimum orders may vary by delivery location
- We will inform you of any minimum order requirements
- Small order surcharges may apply
Intellectual Property
What Belongs to Us
▼
- Our website content, design, and layout
- Our company name, logos, and branding
- Product descriptions and images
- Catalogues and marketing materials
What You Cannot Do
▼
- Copy or reproduce our website content
- Use our logos or branding without permission
- Resell or redistribute our catalogues
- Claim our content as your own
Privacy and Data Protection
- We collect and process your personal data according to GDPR
- Read our Privacy Policy for full details
- We protect your data with appropriate security measures
- We do not sell your data to third parties
Limitation of Liability
What We Are NOT Responsible For
▼
- Indirect or consequential losses
- Loss of profits or business opportunities
- Delays caused by circumstances beyond our control
- Product quality issues caused by improper storage on your end
Maximum Liability
▼
- Our total liability is limited to the value of your order
- This does not affect your legal rights under Belgian law
Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including:
- Natural disasters
- Strikes or labor disputes
- Government actions or regulations
- Transportation failures
- Supplier issues
- Pandemics or health emergencies
Termination
When We May Suspend or Close Your Account
▼
- You breach these Terms and Conditions
- You provide false information
- You fail to pay invoices
- You engage in fraudulent activity
- You misuse our services
How You Can Close Your Account
▼
- Contact us in writing
- You must settle all outstanding invoices first
Changes to Terms
- We may update these Terms and Conditions at any time
- We will notify you of major changes
- Continued use of our services means you accept the new terms
- Check this page regularly for updates
Governing Law
These Terms and Conditions are governed by Belgian law. Any disputes will be resolved in Belgian courts.
Contact Us
If you have questions about these Terms and Conditions, please contact us:
Email: info@masterbusiness.eu
Phone: +32 2 527 12 57
Address: All. de la Recherche 10, 1070 Anderlecht, Belgium
Business Hours: Monday to Friday, 8:00 AM - 5:00 PM
✓ Your Agreement
By using our website and services, you confirm that you have read, understood, and agree to these Terms and Conditions.
MasterBusiness | Allée de la Recherche 10 | 1070 Anderlecht, Belgium